Returns & Exchanges

At Brothnco, we take pride in the quality of our small-batch bone broths and nutritional products. Due to the perishable nature of our food items, we offer a satisfaction guarantee to ensure you are completely happy with your wellness journey.

Return Process

• 1.
  Contact Support

  If your order arrives damaged or does not meet your expectations, please email our support team within 7 days of delivery with your order number.

• 2.
  Provide Documentation

  To help us resolve the issue quickly, please include photos of the product, the packaging, and the batch number found on the label.

• 3.
  Review Process

  Our quality assurance team will review your claim within 48 hours to determine if a replacement or a full refund is appropriate based on the condition of the goods.

• 4.
  Receive Refund or Credit

  Once approved, a refund will be processed back to your original payment method or a store credit will be issued, typically appearing in your account within 5-10 business days.